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Any purchase of goods from the site (hereafter THE MERCHANT SITE) requires the customer to consult and accept these terms and conditions. The click validating the order implies full acceptance of these terms and represents the customer's "digital signature".


These terms and conditions are intended to define the rights and obligations of the parties in the sale of goods proposed online by THE MERCHANT for the customer.

Order Confirmation

All contractual information will be confirmed by email to the address specified by the customer during the purchasing act.


Proof of Transaction

The records stored in THE MERCHANT's computer systems under reasonable safety conditions are considered proof of communications, orders and payments made between the parties. Purchase orders and invoices are stored on a reliable and durable system and can be produced as evidence.


Product Information

Every effort has been made to ensure the accuracy of the information presented on THE MERCHANT SITE.

THE MERCHANT or its suppliers shall not be held liable for the consequences, accidents, or special damages arising from electronic transmissions or the accuracy of transmitted information, even in cases where THE MERCHANT was aware of the possibility of such damages. Manufacturer and brand names are only used for identification purposes. Product photos, descriptions and prices are non-contractual.


Validity Period of Offer and Prices

Our offers and prices are valid for the day the site is consulted and are subject to change without notice.


Delivery Terms

Products are delivered to the address specified by the customer on the purchase order and only to geographic zones that we service.


All products leave our premises in perfect condition. The customer must notify the carrier (or postman) of even the slightest trace of damage (holes, signs of crushing, etc.) to the parcel, and refuse the package if necessary. A new, identical product will then be sent to the customer at no additional charge.


No exchanges can be made at a later time for goods claiming to be damaged during carriage without notification at the time of reception.


As with any shipment, a delay or loss of goods is possible. In such a case, the carrier shall start an investigation. Every effort is made, for as long as necessary, to find the package. If the package is not found, the carrier will reimburse THE MERCHANT, who will deliver a new, identical package to the customer free of charge.


We shall not be held responsible for delayed delivery times due to the carrier, including for the loss of goods, bad weather or strikes.


Loss or Damage in Transit

THE MERCHANT will not be responsible for damage or loss of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered unless the customer gives written or email notice of a claim to THE MERCHANT and the carrier within three (3) business days of delivery.


In the event of damage of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered, the customer must hold the goods and make them available for inspection or collection by THE MERCHANT or its representatives on request.

Delivery Errors

The customer must inform THE MERCHANT immediately (the same day or, at the latest, the first business day following delivery) concerning any claim of delivery error or non-conformity of goods, in kind or in quality, compared with the information on the purchase order.


Any claim made after this time period will be rejected. All claims must be made in writing and sent to THE MERCHANT ADDRESS.


Any claim that does not respect the rules defined above cannot be taken into account and releases THE MERCHANT of any responsibility to the customer.


In the case of delivery error or exchange, all goods to be exchanged or refunded must be returned to THE MERCHANT in whole, in its original packaging and in perfect condition to THE MERCHANT ADDRESS.


For claims to be accepted, the customer must first make a declaration to THE MERCHANT concerning any returns and receive and THE MERCHANT's consent. If accepted, the customer will ship the package to THE MERCHANT ADDRESS.


Shipping fees shall be at THE MERCHANT's expense, except in the case where the goods do not correspond to the original declaration made by the customer concerning the return.

Right of Use

The use of any trademarks, logos or brands present on the site is strictly forbidden.

Consultations & Coaching Sessions:

  • Initial 30-minute consultations on the phone is free (additional conversations or meetings will be chargeable at the consultation rate.

  • Before the first consultation you will be provided with a consent and information form and a wellbeing questionnaire for you to complete and return at least 3 days prior to the first consultation.

  • Your consultant will go through it with you in the first session of your work together. Please talk with them if there is anything you would like clarified and sign the consent form accordingly.

  • You will discuss and agree what support you want from your consultant in your first session and review of the progress and focus of your work together in further sessions.

  • The location of the consultations will be agreed on an individual basis.

  • Working on Skype, Phone & FaceTime - It is your responsibility to have a working internet connection for all sessions. You will be charged for scheduled sessions if your consultant is waiting for your call, but you are unable to connect online. We will call you for any phone sessions to a UK landline or mobile number. 

  • Mileage will be charged at 45p per mile from London N14 and travel time for agreed home appointments will be charged at £139.00 per hour, estimated, agreed and paid in advance.

  • Other charges incurred as a result of the appointment will be billed as soon as confirmed and are payable immediately. These include but are not limited to; parking charges; congestion charges; cost of products.

  • Each session is 60 minutes in length. Longer times would require booking multiple sessions.

  • Costs are not subject to VAT.

  • Payments can be made by cash, bank transfer, a credit card or debit card. You will be invoiced for payment before the consultation and this should be paid in full 7 days in advance to confirm the appointment.

  • You are required to pay for sessions, which are missed or cancelled, with less than 72 hours’ notice. It is important that you attend sessions regularly. However, if you do need to cancel an appointment please let your nutritional practitioner or our admin team know with at least 72 hours notice. 

  • It is confidential that you are a client of, as well as what you discuss in your sessions. There are, however, some limits and exceptions to confidentiality. 

       If your consultant has serious concerns about your safety or the safety of another person normal confidentiality may be lifted.

  • You will be asked to provide your GP’s contact details, as someone they may contact.  keeps a record of your name, contact details and dates and times of appointments. Your consultant is required to keep brief notes about the focus of your work. These are kept securely. Any reports produced by to evaluate the service contain anonymised data and will not contain any identifying information of clients. 

  • Clients are expected to maintain professional and respectful behaviour. Failure to do so may result in immediate termination of services without refund.

  • Clients are responsible for providing accurate health information, failure to do so may negatively affect the outcome of any advice given.


  • Any appointment cancellation, regardless of notice period, will be subject to a 25% administration charge on the original purchase price. This includes block booking and single consultations.

  • Booked consultations must be utilised within one year of the initial booking date.

  • Clients need to schedule consultations at regular intervals to maximize the effectiveness of the nutritional guidance provided and to keep a continuity of service.

Nutritional Advice:

Nutritional advice is the application of nutrition science in the promotion of health, peak performance and individual care. Nutritional practitioners use a wide range of tools to assess and identify potential nutritional imbalances and understand how these may contribute to an individual's symptoms and health concerns. This approach allows them to work with individuals to address nutritional balance and help support the body towards maintaining health. 

Nutritional advice is recognised as a complementary medicine and is relevant for individuals with chronic conditions, as well as those looking for support to enhance their health and wellbeing. Practitioners consider each individual to be unique and recommend personalised nutrition and lifestyle programmes rather than a 'one size fits all’ approach.


Practitioners never recommend nutritional advice as a replacement for medical advice and always refer any client with 'red flag' signs or symptoms to their medical professional. They will also frequently work alongside a medical professional and will communicate with other healthcare professionals involved in the client's care to explain any nutritional programme that has been provided. 


The consultant requests that the Client notes the following: 

  1. The degree of benefit obtainable from Nutritional Advice may vary between clients with similar health problems and following a similar Nutritional programme. 

  2. Nutritional advice will be tailored to support health conditions and/or health concerns identified and agreed between both parties. 

  3. Nutritional practitioners are not permitted to diagnose, or claim to treat, medical conditions.

  4. Nutritional advice is not a substitute for professional medical advice and/or treatment. 

  5. Your Nutritional Practitioner may recommend food supplements and/or functional testing as part of your Nutritional programme and may receive a commission on these products or services.

  6. This document only covers the practice of Nutritional Advice within this consultation, and your practitioner will make it clear if he or she intends to step outside this boundary.


The Client understands and agrees to the following:

  • I am responsible for contacting my GP about any health concerns. 

  • I give permission for you to contact my GP regarding any agreed aspects of my case. 

  • If I am receiving treatment from my GP, or any other medical provider, I should tell him/her about any nutritional strategy provided by my nutritional practitioner. This is necessary because of any possible reaction between medication and the nutritional programme. 

  • It is important that I tell my nutritional practitioner about any medical diagnosis, medication, herbal medicine, or food supplements, I am taking as this may affect the nutritional programme. 

  • If I am unclear about the agreed nutritional programme/food supplement doses/time period, I should contact my nutritional practitioner promptly for clarification.

  • I must contact my nutritional practitioner should I wish to continue any specified supplement programme for longer than the original agreed period, to avoid any potential adverse reactions.

  • Recording consultations using any form of electronic media is not allowed without the written permission of both me and my Nutritional Practitioner.

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